Description : Customer Service Advisor . Company : Foundever . Location : Kingston upon Thames - 23 minutes ago
Job description:
Salary: £24,375
Job Type: Full-time, Contract, Permanent
Are you looking to begin a new career? Do you have a passion for Customer Success? Are you eager to learn and willing to train? If so join Foundever to work with our client, Intuit, proud makers of QuickBooks, TurboTax, Mint, Credit Karma and Mailchimp. You will join the Customer Success team as a Customer Success Expert. We support small businesses, accountants, and self-employed individuals and we’re looking to grow our team of talented individuals.
This role would suit anyone who is tech savvy and has strong experience within customer success and sales. We are interested in hearing from anyone with retail, hospitality and other customer facing roles.
As a Customer Success Expert, you will be pivotal in delivering an awesome product and service experience for our customers using our online suite of products for our customers and the business.
*Key Details!*
* *Salary:* £24,375.00 per year – Monthly paid (£12.50 per hour)
* *Schedule:* 37.5 per week – Monday – Friday 08.00 – 20.00
* *Contract length:*37.5 hrs p/w – Permanent
* *Training:* Training onsite – 4 weeks, Monday to Friday 9am-5.30pm
* *Production*: Onsite only
* *Expected start date: 5th February 2024*
*What we need from you in order to be successful?*
* A willingness to learn new skills
* Strong customer service skills from a previous role including face to face
* Be resilient when dealing with more challenging customers
* Talking is your thing, enjoy building rapport with people
* A willingness to work with customers and address their needs
* Experience in regulated industry such as insurance or banking is a bonus.
*The Perks*
* Free onsite parking
* 5 minute walk from Kingston station & bus stop
* Monday to Friday
* We aren’t Customer Facing so it’s an Individual Casual dress code
* Monthly engagement events and competitions!
* Genuine career opportunity to move through the business in the UK or abroad!
* Pension Scheme
* Perks at Work!
*How To Apply*
If you share our values and passion for Customer Success, we’d love to hear from you so please click and apply with an up-to-date CV and Covering Letter.
Please note that our *Assessment Centres* will be taking place on the *10th and 16th January 2024*.
*Why work for Foundever?*
Our office is based in the heart of Kingston town which offers a bustling market town, on the banks of the River Thames, plenty of shops and options for lunch in restaurants or cafes.
We are a multilingual hub who specialize in languages. Each person in our organization brings a unique set of skills, backgrounds and cultures. Our success lies in our diversity, and our differences are our strength.
*What are you waiting for? Start your Foundever journey and click apply!*
*Creativity, Commitment, Connection at Foundever Group®*
*Data Notice*
Foundever Group is an equal opportunity employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
#kingb02
Job Types: Full-time, Permanent
Salary: £24,375.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Free parking
* On-site parking
Schedule:
* 8 hour shift
* Monday to Friday
* No weekends
Education:
* GCSE or equivalent (required)
Experience:
* customer service: 1 year (required)
* B2C or B2B sales: 1 year (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: #kingb02
Expected start date: 05/02/2024
This role would suit anyone who is tech savvy and has strong experience within customer success and sales. We are interested in hearing from anyone with retail, hospitality and other customer facing roles.
As a Customer Success Expert, you will be pivotal in delivering an awesome product and service experience for our customers using our online suite of products for our customers and the business.
*Key Details!*
* *Salary:* £24,375.00 per year – Monthly paid (£12.50 per hour)
* *Schedule:* 37.5 per week – Monday – Friday 08.00 – 20.00
* *Contract length:*37.5 hrs p/w – Permanent
* *Training:* Training onsite – 4 weeks, Monday to Friday 9am-5.30pm
* *Production*: Onsite only
* *Expected start date: 5th February 2024*
*What we need from you in order to be successful?*
* A willingness to learn new skills
* Strong customer service skills from a previous role including face to face
* Be resilient when dealing with more challenging customers
* Talking is your thing, enjoy building rapport with people
* A willingness to work with customers and address their needs
* Experience in regulated industry such as insurance or banking is a bonus.
*The Perks*
* Free onsite parking
* 5 minute walk from Kingston station & bus stop
* Monday to Friday
* We aren’t Customer Facing so it’s an Individual Casual dress code
* Monthly engagement events and competitions!
* Genuine career opportunity to move through the business in the UK or abroad!
* Pension Scheme
* Perks at Work!
*How To Apply*
If you share our values and passion for Customer Success, we’d love to hear from you so please click and apply with an up-to-date CV and Covering Letter.
Please note that our *Assessment Centres* will be taking place on the *10th and 16th January 2024*.
*Why work for Foundever?*
Our office is based in the heart of Kingston town which offers a bustling market town, on the banks of the River Thames, plenty of shops and options for lunch in restaurants or cafes.
We are a multilingual hub who specialize in languages. Each person in our organization brings a unique set of skills, backgrounds and cultures. Our success lies in our diversity, and our differences are our strength.
*What are you waiting for? Start your Foundever journey and click apply!*
*Creativity, Commitment, Connection at Foundever Group®*
*Data Notice*
Foundever Group is an equal opportunity employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
#kingb02
Job Types: Full-time, Permanent
Salary: £24,375.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Free parking
* On-site parking
Schedule:
* 8 hour shift
* Monday to Friday
* No weekends
Education:
* GCSE or equivalent (required)
Experience:
* customer service: 1 year (required)
* B2C or B2B sales: 1 year (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: #kingb02
Expected start date: 05/02/2024
